Terms of Use

Questory is provided by 源泉科技有限公司 (Taiwan unified business number 50783302; "we"). It is a real-world team-building game platform: organisers design stops and tasks in the console; players, in teams, take photos, answer questions and check in on their phones; a live leaderboard and big screen run on site; highlight reels and a results report follow the event.

• "Organiser": the company, school or group that creates an account and runs events, and the people who use the console on its behalf (including staff accounts).
• "Player": a person who joins a team through an invitation and takes part in an event.
• "Content": photos, videos, answers, text, task designs and other material uploaded or entered during an event.

How personal data is handled is described in the Privacy Policy, which forms part of these terms.

• Give true and accurate information and keep it up to date. You must be an adult and authorised to accept these terms for your organisation.
• Keep your password and two-step verification device safe and do not share your account. Tell us at once if you think your account has been misused.
• You may create accounts for your staff. You make sure they follow these terms; their actions in the console count as your organisation's.
• You are responsible for what happens under your account, unless it is caused by a fault in our systems.

Questory provides the game tools; the organiser plans and manages the event on the ground. The organiser is responsible for:

• Safety on site: planning safe routes and tasks, providing enough staff, assessing traffic, weather, terrain and health risks, and pausing or cancelling the event when needed.
• Permits and venues: getting permission from venues, shops and private landowners, and any application or permit the law requires; tasks must never send players into places they may not enter.
• Information and consent: telling players before the event what it involves, its risks and how personal data is handled, and obtaining the consents needed; when minors take part, obtaining their parents' or guardians' consent and marking the event as including minors in the console.
• Task content: tasks, rewards and text the organiser designs or chooses must not be unlawful, dangerous, discriminatory or infringe anyone's rights.
• Insurance: assessing and buying insurance suited to the event (for example public liability or travel accident cover).
• Data use: photos and data you download or export from Questory may be used only for the purposes you told players about, and you are responsible for keeping them safe.

When you play:

• Watch for traffic and your surroundings; points are never worth more than safety.
• Follow the law, venue rules and staff instructions; do not enter private property or closed areas.
• Ask before photographing other people's faces, especially passers-by; never upload intimate images of anyone.
• Do not upload content that is unlawful, sexual, violent, hateful, harassing, or that infringes copyright or anyone's privacy.
• Do not cheat, for example by faking your location, re-photographing others' pictures or interfering with other teams.

Staff may reject or take down inappropriate content, or remove a player who breaks the rules from the event.

• Content you upload stays yours (or its original rights holder's). Tasks and material an organiser designs stay the organiser's.
• To provide the service, you grant us a non-exclusive, royalty-free licence, for the duration and to the extent needed to provide the service, to store, copy, convert, resize and display your content, including for review and scoring, team pages, the photo wall and feed (subject to consent settings), highlight reels, results reports, and the organiser's downloads and exports. The licence ends when the content is deleted under the retention period.
• We do not use event photos or content in our own demos, promotion or marketing without the explicit prior consent of the organiser and of the identifiable people in the photo.
• You confirm you have the right to upload your content and that it does not infringe anyone's rights.
• Questory's software, design, trademarks and the task templates we provide belong to us or our licensors.

When using Questory you must not:

• Reverse engineer, decompile or disassemble the service or the app, except where the law expressly allows it.
• Run vulnerability scans, penetration tests or other security testing without our written permission. If you find a security issue, please tell us at support@getquestory.com.
• Scrape data with automated tools, bypass rate limits or access controls, or disrupt the service.
• Impersonate anyone or access accounts or events that are not yours.
• Use the service to send spam, malware or unlawful content.
• Resell or rent out the service unless we have agreed otherwise.

• Fees follow the quote or plan we agree with you; we have no fixed public price list.
• Unless the quote says otherwise, amounts are in New Taiwan dollars including business tax, and we issue a uniform invoice as the law requires.
• Payment terms, cancellation, rescheduling and refunds follow the quote or contract between us.

• We keep improving the service and may add, change or retire features. We give organisers advance notice of material changes that affect running or scheduled events.
• Features marked as beta or trial may be unstable, and may change or end.
• We work to keep the service stable, but it may be interrupted by maintenance, network problems, third-party services (such as cloud hosting, Apple, LINE or Google) or force majeure. Outdoor events also depend on mobile signal and location accuracy, so we recommend organisers keep a fallback (such as staff recovery codes or paper tasks).

• You may stop using the service at any time, or write to us to delete your organiser account.
• If you break these terms or the law, or endanger other users or the service, we may suspend or end your account or event. Unless it is urgent or the law forbids it, we tell you first and explain why.
• After termination, event data is handled under the retention periods in the Privacy Policy; organisers who want to keep photos should download them in time.

• We provide the service as is and run it with reasonable skill and care, but we do not promise it will be free of errors or interruptions, or that rankings, locations or review results will be accurate in every situation.
• Personal injury or property damage at an event is, in principle, the organiser's responsibility under its event arrangements; we are responsible only for damage caused by our own fault.
• To the extent the law allows, our liability to an organiser is capped at the total fees that organiser actually paid us for the event concerned in the 12 months before the incident, and excludes indirect loss and lost profits.
• These limits do not apply to our intent or gross negligence, and do not exclude liability that cannot be excluded under Taiwan's Consumer Protection Act or other mandatory law.

If a third party (including a player) brings a claim against us arising from an organiser's event, the tasks or content the organiser designed, or the organiser's breach of these terms or the law, the organiser will help handle it and compensate us for the reasonable costs and damages we incur (including reasonable legal fees), except to the extent the damage was caused by our intent or negligence.

These terms are governed by the laws of the Republic of China (Taiwan). If a dispute arises, both sides will first try to settle it in good faith; failing that, the Taiwan Taipei District Court is the court of first instance. Where the law gives consumers other rights (for example Article 47 of the Consumer Protection Act, or the small-claims rules of the Code of Civil Procedure), those rules apply.

When we change these terms we update the version date at the top of this page. For material changes we notify organisers by email or in the console at least 14 days before they take effect; continuing to use the service after that means you accept them. If you do not agree, you may stop using the service before they take effect and ask us to delete your account. Events under a signed contract follow that contract.

Operator

源泉科技有限公司

Unified business number

50783302

Brand

Questory

Website

getquestory.com

Email

support@getquestory.com